Just moments ago, I received an email from the friendly folks at Nikon reminding me to follow-up on one of the three currently outstanding issues I have. You may recall just a few days ago, I told you about the blinking green light of death. Another problem I have is that my SB-800 abruptly failed the other month. Lastly, Nikon has a general recall on some EN-EL3 batteries which apparently are prone to exploding.

What follows is recent correspondence:

1 Aug 2006

We are pleased to inform you that a replacement battery is now available and we have shipped a pre-paid envelope to you which you should receive within 5-10 working days (depending on country). Please place the battery inside the pre-paid envelope and post it back to us, the return address is already printed on the return envelope.

When we receive your battery, we will send a replacement by return post and you should receive it within 5-10 days of receipt of your battery.

Kind Regards,

Nikon Europe Support

And then a week later, they reminded

8 Aug 2006

Dear customer,

Our records show that you registered on our website for a replacement EN-EL3 battery under the EN-EL3 Battery Recall program. After we received your application we sent out a pre-paid envelope for you to return the original battery, however our records show we have not received your battery.

This is a final reminder to return the battery within 28 days so that we can exchange it with a new one. If we have not received your battery within 28 days, this incident will be closed and you will need to re-register online again.

If you have lost the return envelope, we recommend that you place the battery in a secured padded envelope. To help us match your battery return with this incident, please enclose your name, address and the incident number on this email in the envelope before sending the battery.

Send to:
Nikon European Support Centre
Building P2 (3rd Floor)
Eastpoint Business Park
Clontarf
Dublin 3
Ireland

Thank you for your cooperation on the matter.

Kind regards,

Sebastian de Prado
Nikon Europe Support

To which I replied

8 Aug 2006

Welcome to Romania, where the postal system is not quite as modernized as that in Dublin. In fact, only yesterday did the donkey arrive with a cartload of mail as all us villagers gathered around and I received your packet. Be advised that I have dutifully followed your included instructions and will be, today, attempting to convince the ex-communist bureaucrats at my local post office as to the legitimacy of your “postage pre-paid” declaration, which they have no doubt never seen nor heard of such a thing in their entire life. Should the mysterious winds of Fate smile upon us, my battery will arrive near the lovely Clontarf castle before your automated expiration of my exchange.

Thank you for your patience in this matter.

Updated 4:35PM local time

Apparently, I tickled someone’s funny bone west of here because they issued a quick and kind response.

Thank you for updating your incident. As I can see the problem you have with the post I will send you now the new battery so you don’t have so much delay with the replacement.

Nikon rules!

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